We can provide bespoke training solutions for you. Whether your aim is to build knowledge or to introduce new ways of working we can help you. We offer a range of customised leadership courses for staff and community groups alongside specific toolkit approaches to customer service, community involvement and service scrutiny and testing.
We will work with you to deliver training that is suitable and focussed on what you want to achieve and that will build confidence. All of our training will leave you with a customised toolkit. Our training includes:
- Sparkling Customer service
- Involvement and engagement, beginners, intermediate and advanced
- Project Management and leadership
- Strategic Planning and measuring success
- Communication, negotiation and dealing with conflict
- Mystery shopping and user inspection
We can also coach managers and staff through periods of change ensuring that they feel confident in their decision-making and presenting these to their teams.