We offer a 360-degree approach to reviewing services. This includes looking at your current standards, benchmarking and best practice studies. We will engage with all stakeholders to conduct quality audits and to tell you how well you are doing and how you can improve.
Our aim is to provide a route map to improved performance:
- Review of quality, cost and effectiveness and structures
- Service support through strategy days, partnering workshops and action planning
- Insight services through mystery shopping training and customer scrutiny and inspection
- Setting up secret surveys and user panels